Returning your mattress
We aim to make the returns process as simple as possible and we will always arrange a collection from you, free of charge for mattresses. Once the return has been collected and verified, we'll process your refund.
Processing your refund
Your refund will be processed on the payment method that you used to place your order, within three days from the notification of the return of your item.
If you used a debit card, you should see the money in your bank account within three working days. This can take a bit longer for credit cards, and you should see the money in your account within seven working days.
Paypal can take up to two working days.
If you made your payment through our financing option, the money is usually refunded within fourteen working days. However, it may take a bit longer.
If you paid for a specific delivery time slot, this additional delivery cost will not be refunded.