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FAQ

Do you have a showroom?

We do - located in Dudley, West Midlands you're able to visit and take a look and feel of the the mattresses in person.

What safety certificates does Evo Sleep have?

All materials used in our mattresses are certified that they are safe and non-toxic.

How much is delivery and how long will it take?

Standard delivery is £30 and can take between 3-5 days depending on time of year. We do deliver between 8am and 7pm and a member of the team will be in touch to let you know once your item has been dispatched.

Will the delivery driver call before delivery?

Yes, our team will ensure that you are kept up to date so that you are aware of when the mattress will be delivered.

Can you make a customer sized mattress?

Yes we can! as a mattress manufacturer we're able to provide you with any size mattress you wish, please call to discuss.

Do you offer discounts?

We do, discounted are available for a limited time only and will be highlighted at the top of the website, often referencing a discount code to be used.

All discount codes are subject to availability and can only be used once per order.

To use a discount code, once you have selected a mattress and added it to your basket, simply 'checkout' and before entering any payment information, you will se a section labelled 'Discount code', add the code and click 'apply' you will then see the discount applied and your new total will have adjusted.

What's the return process?

Simply email [email protected] and a member of the customer support team will assist you further. You can see our full return policy here.

Can you take my old mattress away?

We run a recycling scheme where we are more than happy to remove your old mattress free of charge. Simply call to let us know and we'll instruct our delivery team to remove your existing mattress that you no longer wish to keep.

Should I rotate my mattress?

We recommend that you rotate your mattress every 6-10 weeks to maintain a universal feel and support. 

Should I flip my mattress?

No. Do not flip your mattress, simply rotating the mattress periodically throughout its life span helps to even out normal wear and tear that comes with daily use.